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Winning with Product Service & Support
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When: November 19th, 2009
Registration opens and networking begins at 6:15 pm.
Where: Oracle facility
10 Van De Graaff Drive
Burlington, Massachusetts 

Online registration is closed.
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Winning with Product Service & Support

Sam Klaidman, Principal Adviser, Middlesex Consulting Group

When times get tough, everyone is looking for ways to make sure their product lines and markets deliver to budget. Services and support differentiate you from others and, if properly integrated into the whole offering package, not only increase product sales but also generate increased services revenue, margin and profits.

This discussion will focus on customer retention and growth, post sales revenue and profit generation, and differentiation through Service. It will explain the relationship of Marketing, Sales and Service during each stage of the customer engagement and will include proven techniques to contribute to the overall health of your business – especially in these tough times.

Key learnings include:

  • The importance of Service and Support to the long term success of the product, product line and business
  • The difficulties you will face trying to integrate Service and Support into your planning
  • How you can begin to address some of the obstacles you will face

Timeline for the Evening

6:15 pm: Registration opens
6:30 - 7:15 pm: Informal & structured networking (light refreshments are served)
7:20 - 7:30 pm: Announcements
7:30 - 8:30 pm: Speaker presentation
8:30 - 8:40 pm: Q&A
8:40 - 9:00 pm: Wrap up, networking follow up and depart


Premium Members: Free if you pre-register online or $10 at the door
Guests and Free Members: $15 if you pre-register and pay online or $20 at the door

Speaker Bio

Sam Klaidman is an experienced service executive with a deep and varied background that spans nearly 45 years. As principal advisor of Middlesex Consulting Group, he applies his hands-on experience in customer service, consulting, engineering, and manufacturing to help clients grow their businesses and increase customer loyalty.

Sam's experience includes 12 years as America’s VP of Customer Support for Oxford Instruments (a UK-based multinational scientific instrumentation manufacturer and distributor) and seven years as global VP of Customer Service at Bytex Corporation (a high-end data communications equipment manufacturer). Sam also has consulted to Fortune 500 companies such as Honeywell, GE and Corning in manufacturing automation, developing strategies to integrate technologies techniques into new business areas, and evaluating mergers and acquisitions. Sam holds a B.S. in Aerospace Engineering and is a life member of the IEEE.

Presentation Material

Download the presentation that was given on this night.

Sam Klaidman Event Presentation


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